Effective Date: 1^st of September, 2026

At Chains Investment Ltd., we respect your privacy and are committed to protecting your personal information when you visit our website, create an account, place an order, or use our services.

1. Information We Collect

When you use our website, we may collect:

• Full name
• Phone number
• WhatsApp number
• Email address
• Delivery/billing address
• Account login details
• Order and purchase information
• Payment and transaction information
• Information you provide when contacting us
• Device, browser and website usage information

2. How We Use Your Information

We may use your information to:

• Process and deliver your orders
• Process payments
• Manage your customer account
• Communicate with you regarding your orders
• Respond to enquiries and customer-service requests
• Provide delivery updates
• Improve our products, services and website
• Prevent fraud and protect the security of our website
• Send promotional communications where you have provided appropriate consent

3. Payment Information

Payments made through our website may be processed through Paystack or other authorized payment providers.

We do not intend to store your complete debit or credit card details on our website. Payment information is handled by the relevant payment processor in accordance with its security and privacy practices.

4. Sharing of Information

We may share necessary information with trusted third parties where required to provide our services, including:

• Payment processors
• Delivery personnel and logistics partners
• Website and technology service providers
• Hosting and security providers
• Government or regulatory authorities where legally required

We do not sell your personal information to third parties.

5. Cookies

Our website may use cookies and similar technologies to:

• Keep you signed in
• Remember your preferences
• Maintain shopping-cart functionality
• Understand website usage
• Improve website performance and user experience

You can adjust your browser settings to manage or disable cookies, although some website features may not function properly as a result.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no internet-based system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, complete transactions, comply with legal and regulatory requirements, resolve disputes and maintain appropriate business records.

8. Your Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

• Request access to information we hold about you
• Request correction of inaccurate information
• Request deletion of certain information
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites or services. Chains Investment Ltd. is not responsible for the privacy practices or content of those external websites.

10. Children’s Privacy

Our website is not intentionally designed to collect personal information from children without appropriate parental or guardian involvement.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology or legal requirements. Any updates will be published on this page with a revised effective date.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us