Return Policy

Effective Date: 1st of September, 2026

At Chians Investment Ltd., we are committed to providing quality products and excellent customer service. If you are not satisfied with your purchase, please review our return and refund conditions below.

  1. Returns

Customers may request a return within 7 days of delivery where:

  • The wrong product was delivered.
  • The product is damaged or defective upon delivery.
  • The product received is significantly different from what was ordered.

Products returned must be unused, unopened, and in their original packaging, where applicable.

  1. Non-Returnable Items

For health, safety, hygiene, and product-quality reasons, certain products may not be eligible for return, including:

  • Perishable and fresh food items
  • Frozen food
  • Opened food or beverages
  • Personal-care and hygiene products that have been opened
  • Items damaged through misuse or improper handling
  • Products specifically marked as non-returnable
  1. Damaged or Incorrect Orders

Customers should inspect their order upon delivery and notify us as soon as possible if an item is damaged, defective, missing, or incorrect.

We may request photographs or other information to assist with verification.

  1. Refunds

Once a return has been approved and the product has been received and inspected, an eligible refund will be processed.

Refunds may be issued through the original payment method or another agreed method.

Please note that delivery charges may be non-refundable, except where the return is due to an error on our part.

  1. Exchanges

Where applicable, an eligible product may be exchanged for the correct or replacement item, subject to availability.

  1. Order Cancellation

Orders may be cancelled before they are dispatched. Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the return process.

  1. Refund Processing

Approved refunds will be processed within [3–7 business days] after approval. The time it takes for the refund to reflect may depend on the customer’s bank or payment provider.

  1. How to Request a Return or Refund

To request a return, refund, or exchange, please contact us through:

Please provide your order number, details of the product, and the reason for your request.

Chains Investment Ltd. reserves the right to assess each return and refund request based on the circumstances and the condition of the product.